We want you to love your Greta Lion purchase. Please inspect your order as soon as it arrives.

If there’s any issue with your delivery, contact us at info@gretalion.com within three (3) days of receiving your package. If you receive a damaged, defective, or incorrect item, we’ll work quickly to make it right.

We gladly accept returns within 14 days of receipt.
Returned items must be unused, unopened, and in their original packaging, with all seals, labels, and safety stickers intact.

You are responsible for both the outbound and return shipping costs.
Refunds for card payments will be issued to your original payment method after we receive and inspect the returned items. Please allow up to 10 business days for the refund to appear in your account.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened or used cosmetic products
• Hairbrushes, combs, or styling tools that have been used or removed from original packaging
• Custom sets or promotional bundles
• Gift cards or special orders

If you are unsure whether your product is eligible for return, please contact us before sending it back.